• Languages: English and French (high level of both spoken and written skills)
• Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software
• Good experience in End User device hardware and software troubleshooting
• Good working knowledge of Operating system such as Windows and Mac related software and applications
• Awareness of Data Backup principles

Operations & Support

• Handle user requests and incidents in an effective manner in terms of speed, quality and with a user service attitude, respecting the IT Nexans best practices and processes.
• Manage the tasks and the ticket backlog to guarantee the continuity of service and the good level of customer service.
• Workstation management throughout the workstation lifecycle based on IT Nexans standards.
• Ensure that infrastructure standards and IT processes are respected.

Design

• React quickly on a security event, ensure that necessary steps are taken to prevent the dissemination, enforcing procedures defined by the security operations team.
• Provide local assistance to global project and operational teams when required.

Continuous Improvement

• Contribute to the transfer of know-how, experience and best practice within the team and with project stakeholders.
• Contribute to the consistency of Supporting services by bringing ideas and user feedback.
• Document solutions to incidents and problems in the knowledgebases.

Knowledge Management

• Update Knowledge Management System with relevant documentation.
• Create process and Documentation for Communication System used by the VIP.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.