• Confidence and capability to operate independently on client sites
• Confidence in addressing break/fix issues – typically supporting PCs, Printers and MFP devices
• Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
• Detect faults and providing efficient and effective solutions
• Be able to handle device installations (HP equipment) and deployments.
• Hands & Eyes Support
• Asset management & coordination
• Willingness to drive to multiple client sites per day.

Our IT Field Service Break-Fix Technicians are a pivotal role in our organisation.

Supporting one of our largest and longest partners, HP, we provide break/fix support for a huge variety of users - this could be laptop, desktop, even printers (we can provide the training on this).

Operating mainly within the Austin, TX area, you will join a small time of like-minded and highly skilled engineers able to diagnose and fix a wide range of HP equipment.

No 2 days are the same, visiting various customers throughout the day, big or small - all dealt with professionally, pragmatically and above all, leaving the user up&running - a job well done!

You are assigned a region in which they operate - designed so that we as an organisation are sucessful in ensuring that everyone is able to reach home and family each night in good time to truly appreciate a strong home/work balance.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.