IT service support requests & incidents
Responsibilities:
Provide technical support onsite to our clients at their location, with a focus on data centers, servers, and enterprise-level IT infrastructure
Diagnose, troubleshoot, and resolve hardware and software issues for data centers, servers, and other peripherals
Install, configure, and maintain data center hardware, including servers, switches, and storage systems
Participate in project rollouts and deployments, working with data centers and other enterprise-level IT infrastructure
Maintain accurate records of repairs, inventory, and equipment
Communicate effectively with clients, team members, and management
Requirements:
5+ years of experience as a Data Center Technician, Server Technician, or similar role
Strong knowledge of data center hardware and software, including servers, switches, and storage systems
Experience working with enterprise-level IT infrastructure
Familiarity with Windows OS, Linux, and various software applications
Knowledge of TCP/IP and networking protocols
Excellent communication and customer service skills
Ability to work independently and as part of a team
Flexibility to work outside of normal business hours, as needed
At Hemmersbach, we work with a wide range of clients, including major technology companies and global corporations. Our onsite technicians are crucial to our team, providing exceptional technical support and ensuring our clients' IT infrastructure runs smoothly.
If you have the required skills and experience, and you are passionate about technology and providing excellent customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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