Job-ID: 11911

Service Delivery Manager (Basingstoke)

SDM is responsible for the overall delivery of IT support in line with our commitments and service level agreements

  • UK - Basingstoke
  • Professionals
  • Full-time

Your Benefits

Buddy program
Car allowance
Health insurance
International environment
Job with purpose
Modern and centrally located office
Onboarding program
Pension scheme

Your skills

  • Previous experience in the delivery of IT services to major clients – in particular technology rollouts
  • Strong account management skills
  • A friendly, engaging and pragmatic approach to client relationships – able to quickly build trust with your customers
  • Comfortable in making the right decisions under your own autonomy
  • Committed to supportive team management, open, inclusive and enthusiastic in approach

Your Tasks

Key to our successes is the role of the Service Delivery Manager. As the principal operational point of contact for our clients, the SDM is responsible for the overall delivery of IT support in line with our commitments and service level agreements (SLAs).

The role is both account and client-facing as well as team manager to a range of engineers, be that onsite or mobile/field. Taking full responsibility for one or more accounts, you will strive to not only deliver those services, but to excel and improve where you see benefits and to instil enthusiasm throughout the team and the account.

As an organisation recognised as a top-1000 company in growth, you will experience support projects at all stages in the lifecycle, from initial transition and instigation of services, to ongoing and long-standing agreements.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11911 Service Delivery Manager (Basingstoke) UK / Basingstoke
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