Job-ID: 11906

 IT Onsite Technician - Brussels

End user support - onsite engineer

  • Belgium - Brussels
  • Professionals
  • Full-time

Your Benefits

Buddy program
International environment
Job with purpose
Meal voucher
Mentor program
Modern and centrally located office
Onboarding program
Transport allowance

Your skills

  • Experience with user support
  • Experience with ticketing tool
  • Good communication skills and customer oriented
  • Fluent French and communicative English
  • Living in Belgium (On-site position located in Brussels)

Your Tasks

IT Onsite Technician is a physical presence service to provide second line support at customer location.

Main responsibilities:

  • Install, upgrade, support and troubleshoot Windows  and any other authorized desktop software / applications
  • Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
  • Perform general preventative maintenance tasks on devices and software
  • Follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support to Customers
    Accurately record, update and document requests using the IT service desk system
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Contribute towards reporting as per customer requirement

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11906  IT Onsite Technician - Brussels Belgium / Brussels
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