Job-ID: 11345

IT Onsite Engineer - Melbourne

Onsite IT support for your users in hardware and software problems

  • Australia - Melbourne
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
International environment
Job with purpose
Mentor program
Onboarding program

Your skills

  • Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc
  • 3 years minimum of experience with end user support
  • Knowledge in Apple product is added advantage
  • Strong customer service skills
  • Strong technical skills in Microsoft Office

Your Tasks

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc. to various customers and projects
  • Troubleshoot hardware related issues and replace parts if needed
  • Troubleshoot software related issues and apply fix
  • Work with team members in completing job assignments on ticket basis
  • Follow process to attend assigned jobs and escalate issues

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11345 IT Onsite Engineer - Melbourne Australia / Melbourne
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