IT Onsite Technician

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

We are seeking a full-time onsite desktop technician in the Parsippany, NJ area. This technician will deliver the user support for the maintenance of the End-Users at our customer's location. Some job tasks will include:

• Hardware Break Fix & Maintenance Support
• Software Maintenance & Support
• Installations, Moves, Adds, Changes
•  Pick Up & Wiping
• Central Services
• VIP & Sales Merchant Support
•  Kiosk Support 
• Remote Technology Services
• Hardware Asset Management
• Dispatch Services
• Break Fix Services
• Hardware Maintenance & Support
• Software Maintenance & Support
•  Installations, Moves, Adds, Changes
•  Picking UP & Wiping
• Project Support

Intermediate Level Resource

• 
   Working technical knowledge of standard (Windows, O365 and AutoPilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)
• Working technical knowledge, in order to address Service Work Orders, for PCs (including truck mounted PCs), laptops, cabling, televisions, projectors (‘beamer’), phones, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
• Customer facing soft skills
• Strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
• Works on problems/projects of moderately medium-complex scope
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Evaluates unique circumstances and makes recommendations.
• Typically, 1-3 years of experience (except junior level engineer, which may have less experience)
• Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
• Able to independently problem solve
• Able to provide feedback on new technical processes to help drive efficiency

• A highly regarded team member within an exponentially growing international IT company
  exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Buddy program to make sure you have an amazing start, a welcome pack included
• A support package that includes: medical coverage,
• Dental & Vision coverage, Life Insurance, Short &
• Long Term disability insurance, 401K, PTO.

A company that is not only continuously commercially successful but also provides a sense of purpose

• Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet. 
• Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.