Senior Communications Specialist

Job-ID: 11030
  • USA - Houston, TX
  • Professionals
  • Full-time
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Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

Become a full-time employee in the IT Service Administration Support Department in our home office in Houston.  This organization provides high level support to key Clients, Customers, and the Hemmersbach U.S. Field Organization.

Tasks Include:

  • Responding to incoming phone and email activity supporting our client and their customers.
  • Responsible for resolving issues and/or concerns on behalf of our customers we are supporting
  • Responsible for handling requirements surrounding Service Events, supporting our Field Engineers.
  • Additional responsibilities specific to Onsite Coordination of our Field Service Professionals.
  • Deliver on high levels of Customer Care specific to what is known as VIP customers.
  • Provide real-time support to senior Field Managers.
  • Maintain a High Performance Support Team Deliverable at all times.

Our Requirements

  • Must maintain a high level of Critical Thinking
  • Must have a High School Diploma/GED.
  • Prior Dispatcher or Remote Support Experience.
  • Must be able to provide high levels of verbal and written communication skills.
  •  Able to work in a fast-paced environment.
  •  Must practice being concise and maintain a high level of multi-tasking.
  •  Learn and excel at the following tools;
  •  Microsoft Suite (Outlook, Word, Excel, One Note, etc.)
  • Communication Apps.(Teams, Zoom, etc.)
  •  Field Tools (In-House Dispatch System, Parts Tools, Scheduling, Phone systems, etc.)

In-Office Position with 8 hours shifts M-F.

Your Benefits

  • A highly regarded team member within an exponentially growing international IT company
    exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Buddy program to make sure you have an amazing start, a welcome pack included
  • A support package that includes: medical coverage,
    Dental & Vision coverage, Life Insurance, Short &
    Long Term disability insurance, 401K, PTO

A company that is not only continuously commercially successful but also provides a sense of purpose

  • Our environmental protection organization protecting one of the most endangered species on this planet.
  • We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.
ID: 11030 Senior Communications Specialist USA / Houston, TX
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