Our Services

We are proud to say that our business model is unique. It is our conviction that avoiding and automating tickets and tasks is the only way to evolve as a global IT service provider. Moreover, this business model ensures that we maintain our customers as long-term contractors. Get to know us and learn more about our services.

IT SERVICES Everywhere

As a global IT service provider, it is our mission to always deliver the highest quality under any circumstances. We control our actions centrally by applying our own methods exclusively. Moreover, all projects are managed centrally. Please note that as our customer you only have to deal with one contact in charge, even for global projects.

Hemmersbach covers all possible actions on a global scale for both manufacturers and outsourcers.

  • Global Services for Manufacturers

    Onsite:
    Onsite support for the leading manufacturers including spare parts management.

    Repair Shops:
    Nearshore repair facilities for electronic devices with international pickup and return.

    Service Desk:
    Nearshore and offshore remote support in 48 different languages.

  • Global Services for Outsourcers

    Workplace:
    End to end delivery solution for the complete workplace environment.

    Data Centre & Network:
    On time deployment and operational availability for server, storage and network infrastructure guaranteed worldwide.

Our DNA

The core of our IT services is based on three key elements representing the DNA of Hemmersbach.

Indirect business only

No other business model can compare with ours. We only work for the leading companies in the IT industry and keep our word by saying that we never sign contracts with end customers. We therefore avoid conflicts between our main contractors and their direct sales force or channel partners.

Autonomic technology applied worldwide

Avoidance and automation of service activities is our calling.
Hemmersbach has established its own Workflow Systems by utilizing automation and autonomic computing technology. As a result, we reduce costs continuously while improving quality as well.

Paid for results, not hours

It is great to be paid by the hour as a service provider – the slower they walk, the more hours will be charged. Not at Hemmersbach. Our company expanded immensely by being paid for performance. In fact, 90% of our revenue is generated by means of being paid for performance. Consequently, we are responsible for the productivity and coping with volatility and ticket volume. This results in cost predictability for our customers.

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