We are proud to say that our business model is unique. It is our conviction that avoiding and automating tickets and tasks is the only way to evolve as a global IT service provider. Moreover, this business model ensures that we maintain our customers as long-term contractors. Get to know us and learn more about our services.
As a global IT service provider, it is our mission to always deliver the highest quality under any circumstances. We control our actions centrally by applying our own methods exclusively. Moreover, all projects are managed centrally. Please note that as our customer you only have to deal with one contact in charge, even for global projects.
Hemmersbach covers all possible actions on a global scale for both manufacturers and outsourcers.
Onsite support for the leading manufacturers including spare parts management.
Nearshore repair facilities for electronic devices with international pickup and return.
Nearshore and offshore remote support in 48 different languages.
End to end delivery solution for the complete workplace environment.
Data Centre & Network:
On time deployment and operational availability for server, storage and network infrastructure guaranteed worldwide.
The core of our unrivalled business model is unique. These three key elements represent the DNA of Hemmersbach.
No other business model can compare with ours. We only work for the leading companies in the IT industry and keep our word by saying that we never sign contracts with end customers. We therefore avoid conflicts between our main contractors and their direct sales force or channel partners.
Avoidance and automation of service activities is our calling.
Hemmersbach has established its own Workflow Systems by utilizing automation and autonomic computing technology. As a result, we reduce costs continuously while improving quality as well.
It is great to be paid by the hour as a service provider – the slower they walk, the more hours will be charged. Not at Hemmersbach. Our company expanded immensely by being paid for performance. In fact, 90% of our revenue is generated by means of being paid for performance. Consequently, we are responsible for the productivity and coping with volatility and ticket volume. This results in cost predictability for our customers.
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