Operations

Service Delivery Manager

Job-ID: 2832 Date: 18 May 2017
  • France - Malakoff
  • Professionals
  • Full-time
  • Permanent
Your contact Geraldine Faustin

Be part of us

We at Hemmersbach always enthuse our customers by providing excellent IT services worldwide. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in more than 190 countries, Hemmersbach's continuing growth is unstoppable.
We have plenty of interesting innovations we would like to implement with you.

Your Task

  • To proactively manage their areas of responsibility, in particular ensuring that the transition and the delivery of services to customers are conducted in accordance with the Service Level Agreements (SLAs).
  • To ensure following the Service Delivery Code (SDC) and all other Hemmersbach standards in the corresponding countries.
  • To act professionally as a representative of Hemmersbach for employees and customers alike.
  • To break the company’s annual BIG THREE goals (objectives) down into realizable tasks, which are incorporated into the team’s daily routine.
  • To become a transition person and model for the Hemmersbach culture.

Our Requirements

  • You have an Engineering and/or Business background and at least four years’ experience in service delivery/operations management and/or project management.
  • Similar experience in IT outsourcing / Computer break-fix services / Helpdesk operation is a must
  • You have strong English communication skills, both written and verbal
  • You are able to convince others through your professional skills, notably in terms of communication and organization, and through your great concern for clients and quality of service.
  • You are flexible, can support an important workload and are open to new organizational techniques.
  • You like team working and contact with the staff as well as the clients.
  • You must be willing to work hard and under pressure
  • You are familiar with Service Management Process, such as ITIL
  • Service Provider or large local IT company is an advantage.
  • Determination, autonomy, self-driven and personal motivation are terms that define you

Your Benefits

We offer interesting and challenging training with excellent prospects for your personal and professional development in a highly motivated and open-minded team.

How to apply?

Send us your resume and cover letter to jobs.3118@hemmersbach.com

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ID: 2832 / Date: 18 May 2017 Service Delivery Manager France / Malakoff
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