Operations

Junior service desk agent with Spanish and English

Job-ID: 3028 Date: 10 August 2017
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
  • Permanent
Your contact

Be part of us

We are a global IT service provider. With over 2,300 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing 24/7 printing area support to non-technical end-users
  • Analyzing issues and putting correct process in place
    Contacting and providing troubleshooting steps to end-users
  • Dealing with printer supplies queries
  • Remote printer configuration
  • Deployment of firmware and SafeCom software
  • SafeCom account maintenance
  • Knowledge base maintenance

Our Requirements

  • Spanish language at C1 level
  • English language at B2 level
  • Excellent customer and communication skills
  • Ability to work in busy and multitasking environment
  • Readiness to work on shifts in 24/7 international Service Desk Team with rotating system
  • Readiness to work on a daily routine as well as quickly adjusting to incoming tasks

 

Would be an asset:

  • Previous experience with Level 2 remote support including: troubleshooting, diagnosis, resolution, software deployment
  • Printing area knowledge
  • Basic networking knowledge

Your Benefits

  • Stable, independent work in international, flexible and open company
  • Interesting international projects
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language trainings
  • A package of benefits and co-fundings: multisport card, private health care, life insurance, lunches, free bus from the center of Wroclaw

 

Would you like to join our team?

Please send your CV in English.

 

Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”.

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ID: 3028 / Date: 10 August 2017 Junior service desk agent with Spanish and English Poland / Bielany Wroclawskie
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