Operations

Junior Service Desk Agent with French and English

Job-ID: 3288 Date: 05 December 2017
  • Poland - Wroclaw
  • Young professionals
  • Full-time
  • Permanent
Your contact Edyta Kosinska

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing remote L1 Global Support to end-users working on shifts between noon and 1:00 am
  • Analysing problems related to software and hardware, providing correct resolution
  • Opening, closing and monitoring of the incidents in the ticketing system during the complete incident lifecycle
  • Contacting the end-user via phone, e-mail & chat
  • Updating knowledge articles

Our Requirements

  • Excellent French and English Skills (speaking & writing)
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients
  • Strong organizational skills
  • Readiness to work on 8 hour shifts

Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment

Your Benefits

  • Possibility to work part-time if preferred
  • Stable, independent work in international, flexible and open company,
  • Interesting international projects and possibility of being part of a worldwide Service Desk Team
  • Welcoming and friendly work environment within young, multicultural team
  • Work in recently opened office in Wroclaw
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

 

 

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

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ID: 3288 / Date: 05 December 2017 Junior Service Desk Agent with French and English Poland / Wroclaw
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