Operations

Junior Service Delivery Manager/ Management Trainee

Job-ID: 2612 Date: 14 June 2017
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
  • Permanent
Your contact Karolina Slomka

Be part of us

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

For Hemmersbach Central Support Poland located in Bielany Wroclawskie and for the next edition of our Management Trainee Programme starting in January/February, we are seeking candidates for the position of: 

Junior Service Delivery Manager

Your Task

We offer:

  • 12 months of intensive on-the-job training preparing you to highly demanding SDM role; comprehensive workshops & trainings enhancing your leadership and business competency development; effective learning approach - working on real, challenging tasks from the outset with a help from dedicated Mentor


As Service Delivery Manager you will be responsible for:

  • Initiation, conception and follow-up of national and international IT-projects for our renowned clients
  • Management of teams of Technicians, Team Leaders, Service Desk Agents, Administration Personnel
  • Supervision and control of the processes and the level of service contractually appointed (SLA, KPIs, …)
  • Commercial and technical collaboration in a project team
  • Recognize and implement the potential of optimization
  • Calculations and reports relative to the project
  • Support during the implementation of the project
  • Resource and costs monitoring

Our Requirements

  • Bachelor or master degree in computer science, management, economics or equivalent
  • Practical experience in project management, preferable in IT field/services
  • Fluency in English
     

Would be an asset:

  • International professional experience
  • Additional foreign-language skills (German, Spanish, etc.)
  • Technical background and experience as IT support

Your Benefits

  • Stable, independent work in international, flexible and open company
  • Exciting projects in your own responsibility with diverse challenges
  • Wide range of trainings and great opportunities for both professional and personal development
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Mentor programme and for an easy start for new employees - Buddy programme
  • Space for your own ideas
  • A package of benefits and co-fundings: multisport card, private health care, life insurance, free bus from the center of Wroclaw
     

Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes

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ID: 2612 / Date: 14 June 2017 Junior Service Delivery Manager/ Management Trainee Poland / Bielany Wroclawskie
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