Operations

IT Service Desk Agent with German and English

Job-ID: 3289 Date: 06 December 2017
  • Poland - Wroclaw
  • Young professionals
  • Full-time
  • Permanent
Your contact Karolina Slomka

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Answering phone calls in German and English
  • Analyze and solve IT problems that users log with the helpdesk
  • Create tickets with problem description and documenting solutions found within the ticketing system
  • Propose and update knowledge base articles about solutions found

Our Requirements

  • Excellent language skills – spoken and written – in German (B2 level) and English (B2 level) – language certificates are a plus
  • Excellent communication skills and ability to interact professionally with a diverse group of clients
  • Experience in telephone support – minimum in a call center; preferable within an IT Service Desk
  • Good application knowledge of Microsoft Office, Microsoft Windows
  • Readiness to work on shifts (8 hour shift, 24/7)
     

Would be an asset:

  • Additional European language(s)
  • Experience in handling customer complaints
  • Experience in working in SLA driven environment
  • Experience in configuring and installing PCs
  • Microsoft Office / Windows Certifications

Your Benefits

  • Stable work conditions and attractive salary
  • Wide package of training options which prepare you for the position
  • Work in international, flexible and open company
  • Welcoming and friendly work environment within a dynamic team
  • Contact with the latest information technology
  • Great opportunities for both professional and personal development
  • Interesting international projects
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance

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ID: 3289 / Date: 06 December 2017 IT Service Desk Agent with German and English Poland / Wroclaw
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