Operations

IT Bar Engineer/IT Bar Concierge

Job-ID: 3232 Date: 13 November 2017
  • Hungary - Budapest
  • Professionals
  • Full-time
  • Temporary
Your contact Federica Colella

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

rovide 2nd end user computing support for     hardware and software related issues

·   Able to work under pressure

·   Flexible and able to adapt to changing priorities

·   Strong service and customer ethic

·   Conscientious and motivated

·   Handover customer to responsible engineer and   check-in that resolution is on track

·  Ensure all data and knowledge is captured

·  Act as first point of contact for all customers

·  Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)

·  Triage the customers issue, question or request and identify the correct engineer for the resolution

·  Manage peak periods through queue management and call back scheduling

·  Authorise all spares and new equipment requests

·  Set expectations with customers on extended sessions and where a My IT Remedy request may be required

·  Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average

·  Maintain a positive team on the bar through interaction with the engineers

Our Requirements

·         Experience in customer facing roles

·         Problem solving mentality

·         Ability to self-motivate in a SLA driven environment

·         Excellent communication skills

·         Must be able to work within a team environment

·         Min 1 years IT experience

·         Min 1 years Deskside Support experience

·         Experience of delivering VIP IT support

·         Good knowledge of IT Infrastructure, IT   

          Operations, & IT Processes

·         Good English written and spoken as well as local   

          languages

Your Benefits

Flexible benefits

Apply Information

  • How to join

    Our following steps will help you secure your future job at Hemmersbach. Get our best tips for your job interview or your application here.

  • FAQs

    There are no dumb questions. The only stupid question is the one that is not asked. Having said that, here are answers to the most frequently asked questions about job recruitment.

  • Proactive application

    If no position on our job market appeals to you, please send us your proactive application. You know your talents best.

ID: 3232 / Date: 13 November 2017 IT Bar Engineer/IT Bar Concierge Hungary / Budapest
Drag & Drop files here or Click to browse files
Browse Happy

Apologies, your browser is outdated! For this reason, issues with displaying our website may occur. To ensure the best user experience, you will need an up-to-date browser. Please update your browser and enjoy our new website.

If you have any questions concerning our website or need assistance, please contact our support team