IT Bar Engineer/IT Bar Concierge

Job-ID: 3232 Date: 13 November 2017
  • Hungary - Budapest
  • Professionals
  • Full-time
  • Temporary
Your contact Federica Colella

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

rovide 2nd end user computing support for     hardware and software related issues

·   Able to work under pressure

·   Flexible and able to adapt to changing priorities

·   Strong service and customer ethic

·   Conscientious and motivated

·   Handover customer to responsible engineer and   check-in that resolution is on track

·  Ensure all data and knowledge is captured

·  Act as first point of contact for all customers

·  Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)

·  Triage the customers issue, question or request and identify the correct engineer for the resolution

·  Manage peak periods through queue management and call back scheduling

·  Authorise all spares and new equipment requests

·  Set expectations with customers on extended sessions and where a My IT Remedy request may be required

·  Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average

·  Maintain a positive team on the bar through interaction with the engineers

Our Requirements

·         Experience in customer facing roles

·         Problem solving mentality

·         Ability to self-motivate in a SLA driven environment

·         Excellent communication skills

·         Must be able to work within a team environment

·         Min 1 years IT experience

·         Min 1 years Deskside Support experience

·         Experience of delivering VIP IT support

·         Good knowledge of IT Infrastructure, IT   

          Operations, & IT Processes

·         Good English written and spoken as well as local   


Your Benefits

Flexible benefits

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ID: 3232 / Date: 13 November 2017 IT Bar Engineer/IT Bar Concierge Hungary / Budapest
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