Help Desk Administrator

Job-ID: 3234 Date: 14 November 2017
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
  • Permanent
Your contact Anna Zieba

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.


For our internal IT Department we are seeking candidates for the position of Help Desk Administrator.

Your Task

  • Acting as a single point of contact for all IT related incidents and requests
  • Responding to email messages, web inquiries and phone calls for employees requiring help
  • Providing remote worldwide IT support for end users
  • Installing and supporting different applications on users PC’s
  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
  • Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation and online knowledge bases
  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA

Our Requirements

  • Excellent English and Polish language is a must
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications
  • Knowledge of IT hardware, software and current new technologies
  • Excellent customer service skills, strong attention to details with ability to multi-tasks
  • Quick learner with strong time management skills
  • Able to work on shifts (6-14; 8-16; 10-18; 14-22; 22-6 in 24/5 system)


  • Bachelor’s Degree in field related with IT
  • Previous experience on similar position
  • Good knowledge of Windows operating systems

Your Benefits

  • Stable, independent work in an international, flexible and open company
  • Interesting international projects and possibility of being part of a worldwide IT Team
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of benefits and co-fundings: multisport card, private health care, life insurance, lunches, free bus from the center of Wroclaw



If we have sparked your interest, let us know by simply sending your application in English


Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K. and be processed for the purposes of future recruitment processes”

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ID: 3234 / Date: 14 November 2017 Help Desk Administrator Poland / Bielany Wroclawskie
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