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DBD Engineer

Job-ID: 3094 Date: 12 September 2017
  • UK - Basingstoke
  • Young professionals
  • Full-time
  • Permanent
Your contact hemmersbach

Be part of us

We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

As a Hemmersbach DBD Engineer you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Working at our UK Head Office, the successful DBD Engineer will act as first point of contact for all customer interactions.

 

Ensure printer contract faults calls are diagnosed and completed within a timely and professional manner and in accordance with SLAs

Ensure SLAs are met, monitoring queues and working proactively with members of the DBD team to close or re-route tickets

 Full awareness of service level KPI’s and prioritise tickets under guidance

Communicate clearly with customers, colleagues and Partner Providers

Our Requirements

You already...

 

Have effective fault diagnosis and tool utilization skills, ensuring the correct printer parts are recommended and available per case

are comfortable with trying to resolve faults over the phone

have excellent communication skills and are motivated to do something good for your

Your Benefits

 

What we offer:

 

 A secure job in an exponentially growing international company

Exciting projects in your own responsibility with diverse challenges

Wonderful team spirit and a great working atmosphere in a friendly team

Direct and open communication

Very good opportunities for professional and personal further development thanks to our human resources development programme

Mentor programme for an easy start for new employees

Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Apply Information

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ID: 3094 / Date: 12 September 2017 DBD Engineer UK / Basingstoke
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