We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.
As a Hemmersbach DBD Engineer you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Working at our UK Head Office, the successful DBD Engineer will act as first point of contact for all customer interactions.
Ensure printer contract faults calls are diagnosed and completed within a timely and professional manner and in accordance with SLAs
Ensure SLAs are met, monitoring queues and working proactively with members of the DBD team to close or re-route tickets
Full awareness of service level KPI’s and prioritise tickets under guidance
Communicate clearly with customers, colleagues and Partner Providers
Have effective fault diagnosis and tool utilization skills, ensuring the correct printer parts are recommended and available per case
are comfortable with trying to resolve faults over the phone
have excellent communication skills and are motivated to do something good for your
What we offer:
A secure job in an exponentially growing international company
Exciting projects in your own responsibility with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development programme
Mentor programme for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
There are no dumb questions. The only stupid question is the one that is not asked. Having said that, here are answers to the most frequently asked questions about job recruitment.
If no position on our job market appeals to you, please send us your proactive application. You know your talents best.
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