Operations

 IT Onsite Technician

Job-ID: 9411
  • Singapore - Central
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

 

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Work with team members in completing job assignments
  • Follow process to attend assigned jobs and escalate issues
  • Provide 24/7 stand by support (on rotation basis)

Our Requirements

You already have:

  • Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 
  • 2-5 years of experience with end user support.
  • Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office 
  • Collaboration experience including knowledge of remote control of PCs
  • Strong customer service skills 
  • Attitude as a team player
  • Fluency in both written and spoken English

Your Benefits

  • A secure job in an exponentially growing international company
  • Opportunity to learn and grow your technical skills in global companies
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development program.
  • Mentoring program to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.  
  • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes. 
ID: 9411  IT Onsite Technician Singapore / Central
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