IT Technician - Dej (Northern Romania)

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

We are looking for a Resident IT Technician with experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.

Position will be based 75% of the time in Romania and 25% of the time in Hungary (Nyíregyháza), involving to travel to Hungary almost 1 week per month.

 You are responsible for…

• end-user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to
• diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
  providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

You tasks are…

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
• provide smart hand support for Server and network devices

• have matured at least 2 years of experience in a similar position
• knowldege of Microsoft end-user technologies including: Windows Operating System / Microsoft Office
• experience in Hardware/Software and Remote Support including: Imaging and automated deployment of Windows 7/10 / Conference room equipment management / Encryption/Antivirus Apps administration / Upgrading PC hardware
• experience in end-user technologies including: Lotus Notes and Outlook Email Client / Deployment Tools like SCCM / Antivirus Management Tools like SEP client / Ticketing Tools like Service-now
• good knowledge of English and are motivated to do something good for your users
• Driving license
• willingness to travel 25% of the time

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement