Operations

Field Service Enterprise Engineer

Job-ID: 8715
  • South Africa - Gauteng
  • Professionals
  • Full-time
Your contact Avhatakali Ravhambelani
Avhatakali Ravhambelani Phone +27 67 121 39 01 E-Mail: career.emea@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Hardware Break & Fix support. Installations and relocations.
  • Proactive delivery on install base.
  • Site inspections and audits.
  • Install, configure, test operating systems, software, hardware and management tools.
  • Travel to local and remote customers.
  • Advising customers on best practices.
  • Proactively manage their areas of responsibility, in particular ensuring that the delivery of services to internal and external customers are done in accordance with all agreements and standards of service, including the Service Level Agreements (SLAs).
  • Detect technical faults and provide efficient and effective solutions to the customer.
  • Deliver solution services, including customized services to large enterprise, complex or corporate accounts.
  • Use proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Upgrade hardware, software and firmware as required.
  • Provide after hour support when required by performing standby duties.

Provide remote telephonic support where possible.

Work with the customer at all times and understand their needs and business requirements.

Our Requirements

 

  • I.T related degree or equivalent experience.
  • Two or more years working on HPE or Enterprise products.
  • Experience with support of full range of HPE products - ProLiant Servers, Blades, 3PAR Storage and Mission critical systems like SuperDome. NonStop experience would also be an advantageous.
  • Certified to work on the systems you will be installing and maintaining will be advantageous
ID: 8715 Field Service Enterprise Engineer South Africa / Gauteng
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