Operations

IT Support Specialist

Job-ID: 8697
  • South Africa - Gauteng
  • Professionals
  • Full-time
Your contact Avhatakali Ravhambelani
Avhatakali Ravhambelani Phone +27 67 121 39 01 E-Mail: career.emea@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

  • Ability to provide direction and guidance to process improvements.

  • Ability to articulate clearly, recommend and explain resolutions /clients.

  • Understand and utilize ITIL (Information Technology Infrastructure Library).

  • Represent and lead an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. supporting the technical / IT.

  • Partner actively with the Sales Pursuit team.

Our Requirements

  • First Level University degree or equivalent working experience.

  • 5 years’ experience in relevant technologies and customer environments.

  • Ability in troubleshooting in a technical environment (experience on that area is a plus)

  • Software and hardware knowledge of computing, storage and peripheral devices.

  • Superior customer service skills.

  • Ability to solve and document solutions for usage of other technicians and customers.

  • Ability to mentor new agents.

  • Ability to lead resolution activities with escalated customers.

  • Ability to contribute to technical action plans.
    English language skills (excellent). Knowledge on any other languages will be considered a plus
    Self-driven person, taking ownership and able to drive end to end initiatives

  • Good communication & presentation skills, internal and towards external partners – demonstrates the ability to convey complex ideas and effectively reach agreements with a diverse audience

  • Capability to work across different IT environments

  • Leadership skills

  • Demonstrates the ability to drive strategic outcomes autonomously.

  • Strong analytical and problem-solving skills – capacity to interpret complex data

  • Demonstrated ability to drive change across functions; change management knowledge is a plus.

 

ID: 8697 IT Support Specialist South Africa / Gauteng
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