Support

Back Office Administrator

Job-ID: 8696
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Mariana Grushkovyk

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Active usage of ticketing tools
  • Reporting of the tickets
  • Usage of closing codes within tickets
  • Data validation
  • Business communication and support of international customers and internal delivery teams worldwide
  • Handling project documentation
  • Other administrative tasks
  • Active contact with our local teams and local management
  • Data verification in our ticketing system

Our Requirements

  • Good English
  • German - at least A2 or higher
  • Ability to multi-task and adapt to changes
  • Communication with customer skills
  • Ability to work in a team
  • Openness to learn new skills – technical vocabulary and issues from hardware area

Nice to have:

  • Experience in customer-facing / contact center environment

Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Flexible working hours/ single shift work (optional, depending on position)
  • Remote work possibility during the pandemic
  • Company bus from the centre of Wroclaw, a free car parking area
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
ID: 8696 Back Office Administrator Poland / Bielany Wroclawskie
Drag & Drop files here or Click to browse files
* Please note: If you have any problems submitting your application or using this form, please do not hesitate to contact us. Thank you
Browse Happy

Apologies, your browser is outdated! For this reason, issues with displaying our website may occur. To ensure the best user experience, you will need an up-to-date browser. Please use any actual browser and enjoy our new website.

If you have any questions concerning our website or need assistance, please contact our support team.

toolbar.to-top-title