Job-ID: 8276

IT Onsite Technician

Onsite level 2 IT support for your users in hardware and software problems

  • China - Shanghai
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
International environment
Job with purpose
Mentor program
Onboarding program
Trusted working hours

Your skills

  • Level 2 support
  • Ideally background as IT-engineer
  • English skills

Your Tasks

As a Hemmersbach engineer, you make the end users in a renowned company happy every day through your friendly and competent appearance. Within the 2nd level support you have direct customer contact with different requirements. You will be assigned to various tickets throughout the day and help the customer proactively to meet his needs. Each task should be approached sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each job not only resolved, but with a smile on the user’s face – a job well done.

YOUR TASKS

  • Provide technical support to end users on Desktops, Laptops, and Printers
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Provide technical support to core infrastructure and network environment
  • Coordination of tasks with internal and external stakeholders
  • Experience in rack & stack of servers, mount & demount of routers and switches

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 8276 IT Onsite Technician China / Shanghai
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