Operations

 IT Support Engineer

Job-ID: 8275
  • China - Jiande City
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

IT Support Engineer in China (Jiande City,Hangzhou)

As a Hemmersbach engineer, you make the end users in a renowned company happy every day through your friendly and competent appearance. Within the 2nd level support you have direct customer contact with different requirements. You will be assigned to various tickets throughout the day and help the customer proactively to meet his needs. Each task should be approached sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each job not only resolved, but with a smile on the user’s face – a job well done.

YOUR TASKS

  • Provide technical support to end users on Desktops, Laptops, and Printers
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Provide technical support to core infrastructure and network environment
  • Coordination of tasks with internal and external stakeholders
  • Experience in rack & stack of servers, mount & demount of routers and switches

Our Requirements

  • 3-4 years of relevant working experience in IT.
  • Experience as local IT support at a customer site
  • Strong technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, MPF, Switches, Servers, Handhelds, Smart phones etc. 
  • Strong technical skills in Microsoft Windows operating systems and desktop applications i.e. MS-Office 
  • Possess experience on coordination of hardware support with vendors for break fix support
  • Strong customer service skills and good communication skills
  • Fluency in both written and spoken English

Your Benefits

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet. 
  • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes. 
ID: 8275  IT Support Engineer China / Jiande City
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