Operations

 IT Onsite Technician

Job-ID: 7896
  • Brazil - Santa Cecilia, SP
  • Professionals
  • Full-time
Your contact Janel Banos

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

Onsite Support Services shall include:

a) Ticket based assistance

b) Ticket based break and fix support

c) Ticket based requests (IMACD – Install, Move, Add, Change, Decommission) support

d) Ticket based device refresh support, aligned to an agreed timeline

 

  • Onsite support Services shall be delivered by a Dedicated Engineer (based at Customer Location and responding to tickets in Hemmersbach ticketing system).
  • Services delivered by the Dedicated Engineer will be a combination of workplace services (including laptops, desktops, end user devices, peripherals and software) and local hosting services (including assistance for servers and storage hardware). 
  • The scope of the below Services description includes, but is not limited to, laptops, desktops, servers and storage devices. 
  • Service Provider will provide a trained resource to conduct onsite activities to support the usability of end-user equipment at Customer Location.
  • When Service Provider is requested to perform work this will be detailed within a Ticket. The Ticket will contain the scope of the Services required to be completed by Dedicated Engineer.
  • Dedicated Engineer is obliged to follow all operational procedures and processes provided by
  • Hemmersbach and/or the Customer.
  • Dedicated Engineer will provide updates to operational Run Books if required during the course of providing Services.

Our Requirements

  • Working technical knowledge of standard (Windows and iOS) operating systems to allow for resolution of software application issues or for full rebuild of the PC (image, applications & Customer data)
  • Working technical knowledge, in order to address Tickets, for PCs (including truck mounted PCs), laptops, PABX, printers (including packaging printers), cabling, televisions, projectors (‘beamer’), phones, iPads (or alterative tablets), SIM cards, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
  • Customer facing soft skills
  • Strong verbal and written communication skills
  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
  • Works on problems/projects of moderately medium-complex scope
  • Exercises independent judgment within defined practices and procedures to determine appropriate action
  • Evaluates unique circumstances and makes recommendations.
  • Typically 2-4 years of experience
  • For Dedicated Engineers at Customer Locations, engineers will have experience and knowledge of the Customer Location (any change of engineer resources at Customer Locations with a Dedicated Engineer would be kept to a minimum).
  • Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
  •  Hands and eyes server support

Your Benefits

  • Medical Coverage
  • Vision & Dental Coverage
  • Life Insurance
  • Short and Long Term Disability
  • 401k
ID: 7896  IT Onsite Technician Brazil / Santa Cecilia, SP
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