Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Basic understanding of the general/technical aspects of the job.
Works on assignments where minimal to moderate problem
resolution is required. Allocates own time efficiently as detailed by
supervisor. Normally receives detailed instructions on all work.
Interact with Customer to ensure Customer satisfaction following
Perform installations, reinstallations, maintenance, and repairs on
Deliver standard services and troubleshooting
Uses data from known resources to ensure Customer product needs
Minimum High School/Vocational School or equivalent
certification. At least 2-3 years of relevant working experience.
Well versed in troubleshooting skills.
Good analytical and communications skills.
Proficient in professional oral, and telephone communication skills.
Ability to gather relevant information systematically, and identify
needs and solve problems following the instruction.
Ability to maintain ongoing relationships with Customers, peers,
and support partners.
Ability to effectively interact and communicate with people at operational level.
Perform reporting and administrative functions.
Manage time effectively.
Provide support to users of desktops, laptops, printers, scanners
and LAN – routers, switches and access point, VPN equipment.
Should have good experience in working with different operating
systems- Windows (all versions), Mac etc.
Possess experience on coordination of hardware support with
vendors for break fix support
Possess experience on coordination with various internal teams to
fix issues with End User device & LAN equipment
Possess experience on installation/configuration/troubleshooting
of standard software on workstations including IMAC activities
Should have knowledge on supporting and troubleshooting Mail
issues (configuration and synchronization)
Should have knowledge on supporting and troubleshooting
collaboration tool issues like Lync, etc
Should Possess good knowledge on Service Desk tools
We offer a great compensation package and benefits..
Join us !
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