Support

Service Desk Specialist with German

Job-ID: 7512
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Patrycja Szczecina

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Providing remote L1,5 Global Support to end users using German and English
  • Analyzing problem & putting correct resolution in place
  • Troubleshooting and relating resolution procedures to non-technical end- users
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
  • Contacting with the end user via phone, e-mail & chat

Our Requirements

  • Very good command of German language and good English
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
  • Ability to work on shifts (06:00 - 19:00) Monday-Friday

Would be an asset:

  • Any other language, preferably Russian
  • Experience in working in SLA driven environment

Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

 

Would you like to join our team? Please send your CV in English.

ID: 7512 / Date: 07 April 2021 Service Desk Specialist with German Poland / Wroclaw
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