Operations

IT Desktop Support Technician

Job-ID: 7337
  • Mexico - Mexico/Mexico Distrito Federal / Av. Insurgentes sur 1136
  • Professionals
  • Full-time
Your contact Maria Pita

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

Job tasks  
Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
• Install and set up new computers systems and perform routine maintenance
• Works on problems/projects of medium complexity & scope
• Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
• Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
• Ability to management the lifecycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
• Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
• Provide mentoring to junior/entry-level technicians
Required skills  
* Typically 2-4 years of experience
* Associate Degree in Computer Science, graduate from technical school, or equivalent work experience, CompTIA A+ certification desirable
* Engineers shall be fluent in the local language and be able to communicate in English
* Hardware OEM certifications (desired, based on end-client's OEM environment)
* Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment. Ability to provide smart hands support on server, storage and networking devices
• Ability to read and understand technical documentation and manuals
• Excellent client facing, customer service soft skills and strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations
• Ability to provide end of life disposal (disk wipe) services
• Able to independently problem solve

Our Requirements

Typically 2-4 years of experience
* Associate Degree in Computer Science, graduate from technical school, or equivalent work experience, CompTIA A+ certification desirable
* Engineers shall be fluent in the local language and be able to communicate in English
* Hardware OEM certifications (desired, based on end-client's OEM environment)
* Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment. Ability to provide smart hands support on server, storage and networking devices
• Ability to read and understand technical documentation and manuals
• Excellent client facing, customer service soft skills and strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations
• Ability to provide end of life disposal (disk wipe) services
• Able to independently problem solve

Your Benefits

Medical.

Vision

Dental 

ID: 7337 / Date: 22 February 2021 IT Desktop Support Technician Mexico / Mexico/Mexico Distrito Federal / Av. Insurgentes sur 1136
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