Resident IT Technician - Milan

Job-ID: 7326
  • Italy - Milan
  • Students
  • Full-time
Your contact Nicoletta Panizzon

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

We are looking for a Resident IT Technician with experience in desktop IT support withing SMEs or multinational companiess in order to provide support to endusers atour customer own site.

You are responsible for…

  • end-user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
  • providing one-to-one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

You tasks are…

  • identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
  • deal with software portfolio management and product life cycle management
  • provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
  • take part to roll-out project of Windows 10

Our Requirements

  • have matured at least 1 year of experience in a similar position
  • experience in Windows roll-out 
  • knolwdege of Microsoft end-user technologies including: Windows Operating System / Microsoft Office
  • experience in Hardware/Software and Remote Support Support including: Imaging and automated deployment of Windows 7/10 / Conference room equipment management / Encryption/Antivirus Apps administration / Upgrading PC hardware
  • experience in end-user technologies including: Lotus Notes and Outlook Email Client / Deployment Tools like SCCM / Antivirus Management Tools like SEP client / Ticketing Tools like Service-now
  • good knowledge of English
  • customer-oriented approach with motivation to do something good for your users

Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement

Location: Milan (central area)

Contract employment duration: 8 months (till 31/10/2021 with possibility of renewal)

ID: 7326 / Date: 18 February 2021 Resident IT Technician - Milan Italy / Milan
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