Junior L2 End User Support Engineer

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

• Providing 2nd line support for an international customer
• Troubleshooting and configuring applications, finding a solution for occurring problems
• Analyzing and solving IT issues related to software and Microsoft Windows Environment
• Liaising with users from different departments
• Escalating of major problems to 3rd line support

• Very good English
• Experience in troubleshooting (Windows and hardware)
• Effective communication skills (primarily with customer and team members)
• Ability to handle priorities and work under pressure
• Knowledge about remote support
• Ability to work on shifts 24/7

• A secure job in an exponentially growing international company
• Strong team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentoring programme to get you started with the support of an experienced colleague
• Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
• A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care the orphans