Technical Engineer Onsite

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

A Level 2 (Intermediate) Desktop Support Engineer is required by a leading global technology company who are looking for the ideal candidate to join them as a full-time employee in their client’s Bangkok, office.

As Level 2 (Intermediate) Support Engineer, you will be providing 2nd line Desktop Support to Enterprise users of MS Windows Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s chosen ITSM tool.

This is an excellent opportunity for Service Desk Engineer/Desktop Support Engineer with at least 3 – 5 years experience in the relevant field.

Essential Skills for the Level 2 Desktop Support Engineer:

• Associate Degree in Computer Science, graduate from technical school, or equivalent work experience, CompTIA A+ certification desirable
• Hardware OEM certifications (desired, based on end-client's OEM environment)
• Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment. Ability to provide smart hands support on server, storage and networking devices
• Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
• Install and set up new computers systems and perform routine maintenance
• Works on problems/projects of medium complexity & scope
• Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
• Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
• Ability to management the lifecycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
• Ability to read and understand technical documentation and manuals
• Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
• Provide mentoring to junior/entry-level technicians
• Excellent client facing, customer service soft skills and strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations
• Ability to provide end of life disposal (disk wipe) services
• Able to independently problem solve
• Engineers shall be fluent in the local language and be able to communicate in English

Desirable Skills for the Desktop Support Engineer:

• Technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 
• Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
• Ability to management the lifecycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems

• A secure job in an exponentially growing international company
• Strong team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentoring programme to get you started with the support of an experienced colleague
• Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
• A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care the orphans