Operations

German speaking IT Support Specialist

Job-ID: 7098
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Mariana Grushkovyk

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Filtering and qualifying IT service repair orders related to printers
  • Analyzing and solving problems related to printer hardware
  • Providing remote L 1,5 Global Support to our end customers (phone)
  • Ordering parts of printers via internal system
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders

Our Requirements

  • Good knowledge of English and German language
  • Readiness to work on a daily basis as well as quickly re-prioritize tasks
  • Effective communication skills and ability to work in a team
  • Openness to learn new things – technical vocabulary and issues from printing area
  • Very good organizational skills
  • Readiness to work on shifts (between 08:00 am and 06:00 pm)

Would be an asset:

  • Printer technical knowledge
  • Previous experience in a helpdesk capacity
  • Knowledge about remote troubleshooting
  • French language skills

Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • Company bus from the centre of Wroclaw, a free car parking area
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

 

Would you like to join our team? Please send your CV in English.

ID: 7098 German speaking IT Support Specialist Poland / Bielany Wroclawskie
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