Operations

German speaking Technical Support Agent

Job-ID: 6912
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Patrycja Szczecina

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Filtering and qualifying IT service repair orders related to printers
  • Analyzing and solving problems related to printer hardware
  • Providing remote L 1,5 Global Support to our end customers (phone)
  • Ordering parts of printers via internal system
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders

Our Requirements

  • Good knowledge of English and German language
  • Readiness to work on a daily basis as well as quickly re-prioritize tasks
  • Effective communication skills and ability to work in a team
  • Openness to learn new things – technical vocabulary and issues from printing area
  • Very good organizational skills
  • Readiness to work on shifts (between 08:00 am and 06:00 pm)

 

Would be an asset:

  • Printer technical knowledge
  • Previous experience in a helpdesk capacity
  • Knowledge about remote troubleshooting
  • French language skills

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and
    multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, and company bus from the centre of Wroclaw
ID: 6912 / Date: 16 October 2020 German speaking Technical Support Agent Poland / Bielany Wroclawskie
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