Operations

Technical Onsite Engineer

Job-ID: 6771
  • South Africa - Johannesburg
  • Professionals
  • Full-time
Your contact Avhatakali Ravhambelani
Avhatakali Ravhambelani Phone +27 67 121 39 01 E-Mail: career.emea@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
  • Identifying, diagnosing, and resolving issues in computer hardware and software
  • Providing general desktop support, imaging/ re-imaging PCs, and laptops
  • Installation of other peripherals like printers, scanners etc.
    Providing smart hand support for Server and network devices
  • Lease Management – Monitoring Leasing Devices
    Setup new devices and software applications
  • This is a role where you will have direct influence on people’s day-to-day working life.
  • With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Our Requirements

  • BSc or Diploma in IT or any other related Qualification
    Minimum 3 years previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
  • Strong break / fix skills: Desktops, Workstations, Notebooks, Laptops and Printers, Networks
  • Any Apple OSX, IoS and Mac experience would be desirable.
  • Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
  • Confidence in addressing break/fix issues – Typically supporting PCs, Printers and MFP
  • Proficient in English
  • A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach.
  • Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a “safe-pair-of-hands”, keeping our client’s technology estate running smoothly.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Your Benefits

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Reliability: a secure job position in an exponentially growing international company with a local entity
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
ID: 6771 / Date: 15 September 2020 Technical Onsite Engineer South Africa / Johannesburg
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