We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Service Desk Specialist - Print
Location: Chineham HQ, Basingstoke, Hampshire.
Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print capabilities, you will perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.
In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.
Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.
Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.
We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between.
We will also support you with an additional shift allowance, paid throughout the year.
What we look for:
Would you like to join our team?
Please send your CV, together with your availability to interview and salary expectations.
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