Operations

French speaking IT Support Specialist

Job-ID: 6645
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Anna Slawuta

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Filtering and qualifying IT service repair orders related to printers
  • Providing remote L 1,5 Global Support to our end customers via the phone and email
  • Analyzing and diagnosing problems related to printer hardware and implementing the correct resolution
  • Ordering parts for printers via the internal system and monitoring the correct timelines (SLA)
  • On-going analyzing and validation of data included in orders, on the basis of Hemmersbach procedures

Our Requirements

  • Very good French and good English skills
  • Motivation to resolve problems over the phone
  • Communication skills and ability to work in a team
  • Openness to learn new things and strong organizational skills
  • Readiness to work on a daily basis as well as quickly re-prioritize tasks

Would be an asset:

  • Printer technical knowledge
  • Previous work experience on the hotline
  • Knowledge about remote troubleshooting gained from user feedback

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw
ID: 6645 / Date: 29 July 2020 French speaking IT Support Specialist Poland / Bielany Wroclawskie
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