Spanish speaking Junior Service Desk Agent

Job-ID: 5998
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Marta Gruszecka

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing 24/7 printing area support to non-technical end-users
  • Analyzing issues and implementing a correct resolution
  • Contacting and providing troubleshooting steps to end-users
  • Dealing with printer supplies queries
  • Remote printer configuration
  • Deployment of firmware and SafeCom software
  • SafeCom account maintenance
  • Knowledge base maintenance

Our Requirements

  • Fluency in Spanish
  • Very good knowledge of English language
  • Excellent customer and communication skills
  • Ability to work in a busy and multitasking environment
  • Availability to work on shifts
  • Ability to work to a daily routine as well as quickly adjusting to incoming tasks

Would be an asset:

  • Previous experience with L1 or L2 remote support
  • Printing support and basic networking knowledge

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members

Would you like to join our team? Please send your CV in English.

ID: 5998 / Date: 16 January 2020 Spanish speaking Junior Service Desk Agent Poland / Wroclaw
How did you become aware of us?
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