Operations

Portuguese and Spanish speaking Service Desk Agent

Job-ID: 5970
  • Poland - Katowice
  • Young professionals
  • Full-time
Your contact Marta Gruszecka

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing remote L1,5 Global Support to end users
  • Analyzing problem related to software and hardware, providing corrective resolutions
  • Troubleshooting and relating resolution procedures to non-technical end users
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting with the end-user via phone, e-mail & chat
  • Providing input towards building and maintaining our knowledge base

Our Requirements

  • Fluent Portuguese and/or Spanish language
  • Good English skills
  • Previous experience with 1st line remote support including: troubleshooting, diagnosis, resolution
  • Software deployment will be considered as a distinctive advantage
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in sometimes difficult or time-constrained situations
  • Readiness to work on shifts (10:00-23:00)

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
     

 

Would you like to join our team? Please send your CV in English.

ID: 5970 / Date: 07 January 2020 Portuguese and Spanish speaking Service Desk Agent Poland / Katowice
How did you become aware of us?
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