Operations

Service Desk Agent/ Dispatcher

Job-ID: 5873
  • Czech Republic - Prague
  • Young professionals
  • Full-time
Your contact Our  Recruiting-Team
Our Recruiting-Team Phone +49 (0) 911 477-726-66 - 2 E-Mail: career@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing remote First Level Global Support to end-users, managing customers’ request and feedback
  • Qualifying customer entitlement and routing end user to the proper resources
  • Analysing problems and applying solutions
  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base main

Our Requirements

  • Excellent Czech or Slovak language
  • Good English (written/ spoken) A2 - B1 level
  • Good knowledge of MS Office knowledge (especially Excel and Outlook)
  • Basic IT knowledge
  • Communication skills with the ability to interact professionally with a diverse group of clients and staff (sometimes also in difficult or stressful situations)
  • Help/Service desk background (ability to learn quickly how to communicate with the customer remotely)
  • Strong organizational skills with ability to prioritize effectivel
  • Accuracy in data entry
  • Time management skills
  • Interest in fixing technical problems and problem solving attitude
  • Good mood and team spirit

Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick
    100 CZK meal vouchers, 25 vacation days/ year, 3 sick days, Multisport, Employer contribution to pension insurance, teambuildings, laptop/ mobile phone/ SIM, teambuildings, small refreshment on workplace, friendly colleagues
ID: 5873 / Date: 01 December 2019 Service Desk Agent/ Dispatcher Czech Republic / Prague
How did you become aware of us?
  • Website
  • Newsletter
  • Job Fair
  • Google
  • Facebook
  • Instagram
  • LinkedIn
  • Referral
  • Job portal
  • Other
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