French IT Support - (m/f) Athens

Job-ID: 5865
  • Greece - Athens
  • Professionals
  • Full-time
Your contact Elpiniki Solea

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

Your Tasks:

  • You will act as Technical Service Point in 2nd Level Support for our international clients.
  • You offer your technical assistance over the phone after analysing problem descriptions of end users and diagnose cause of errors.
  • You perform remote troubleshooting through diagnostic techniques and pertinent questions trying to determine the best solution for the customer. To enthuse our customers daily by an excellent, service-oriented customer and technician support:
  • You communicate with the users regarding IT-relevant problems and inquiries, accompany the users step by step via telephone or email on the way to solving the problem and put a smile on their face.
  • You create action plans to the next level of technical field support for unresolved problems and have an active contact with a dispatch and local management team.
  • Through your reliable error analysis and identification of technical problems of different hardware, you contribute to the maintenance of our high support quality.
  • You meet daily-established KPIs, timelines (SLA) and monitor ticket flows.
  • You document your approach and your problem solutions in a ticket system.
  • You proactively identify and suggest possible improvements on processes and procedures

Our Requirements

  • Excellent English and French are must
    Experience with print devises, HP knowledge a PLUS, best case including ticket systems
  • Strong troubleshooting, analytical and soft skills
  • Customer service-oriented and cool-tempered profile with effective communication skills
  • Practical knowledge of MS Office (Word, Excel, Power Point)
  • Ability to work on numerous tasks simultaneously
  • Ability to learn new things, take ownership and work in a fact pace service desk environment

Your Benefits

  • Stable, independent work in international, flexible and open company
  • Internal trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
ID: 5865 / Date: 29 November 2019 French IT Support - (m/f) Athens Greece / Athens
How did you become aware of us?
  • Website
  • Newsletter
  • Job Fair
  • Google
  • Facebook
  • Instagram
  • LinkedIn
  • Referral
  • Job portal
  • Other
Drag & Drop files here or Click to browse files
* Please note: If you have any problems submitting your application or using this form, please do not hesitate to contact us. Thank you
Browse Happy

Apologies, your browser is outdated! For this reason, issues with displaying our website may occur. To ensure the best user experience, you will need an up-to-date browser. Please use any actual browser and enjoy our new website.

If you have any questions concerning our website or need assistance, please contact our support team.