Service Delivery Manager

Job-ID: 5863
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Karolina Slomka

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Managing a worldwide IT end user project post transition
  • Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
  • Supervising/Control of the processes and the level of service contractually appointed (SLA, KPIs etc.)
  • Commercial and technical collaboration within the project team
  • Being an interface between the technical teams and client
  • Master excel in order to provide efficient reporting to internal and external stakeholders
  • Recognise and implement the potential for process/costs optimisation
  • Produce calculations and reports related to the project
  • Responsibility for project profitability

Our Requirements

  • Fluent English (speaking & writing)
  • At least 2 years’ experience in project management in IT field/Services
  • Client-facing skills and professionalism
  • Ability to convince others with your professional background, ideally in terms of communication and organisation and through showing concern for clients and the quality of service received
  • Advanced excel skills
  • Determination, autonomy and personal motivation
  • Flexibility and  people management skills
  • Ability to work on numerous tasks simultaneously and manage a heavy workload

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: flexible working hours, free coffee, tea, and a parking area access


Would you like to join our team? Please send your CV in English.

ID: 5863 / Date: 29 November 2019 Service Delivery Manager Poland / Bielany Wroclawskie
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