Operations

IT Field Support Engineer - Bristol / Swindon

Job-ID: 5823
  • UK - Bristol
  • Professionals
  • Full-time
Your contact Simon Kent

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

With hundreds of support engineers on many customer sites, it is inevitable that in times of expansion, or when extra help is needed, the PMO – our Project Management Office – is called upon to save the day. As a centrally managed team, the PMO field engineers operate autonomously from a specific client, supported throughout by a dedicated dispatch team and Service Delivery Manager.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues over a number of days. The variety of your working week is what makes the field engineer such a valuable member of Hemmersbach.

Principally, you will be supporting deskside and print, and be helping teams that are working with many of the world’s biggest clients.

Working within a designated support area, we provide you with all you need, from company van/car, to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us

Our Requirements

What we look for:

  • Previous experience in the delivery of IT support services, ideally within the field.
  • A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach.
  • Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
  • Confidence in addressing break/fix issues – Typically supporting PCs, Printers and MFP
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
  • Above all, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a “safe-pair-of-hands”, keeping our client’s technology estate running smoothly.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Your Benefits

Your benefits:

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that typically includes a company van/car, Mobile phone, Laptop, tablet and equipment, medical cash plan, as well as additional co-funded benefits.
     
    Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

ID: 5823 / Date: 13 November 2019 IT Field Support Engineer - Bristol / Swindon UK / Bristol
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