Operations

IT Field Engineer - Istanbul

Job-ID: 5810
  • Turkey - Istanbul
  • Professionals
  • Full-time
Your contact Nicoletta Panizzon

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as laptops, Desktops, Printers, Mobile devices, Tablets etc.
  • deal with software portfolio management and product life cycle management
  • provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
  • provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
  • provide smart hand support for Server and network devices

Our Requirements

  • you have matured at least 2-year experience in IT End-User Support;
  • ave experience in End User Support within an international environment;
  • have good understanding of Desktop/Laptop/Printer;
  • have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client;
  • have knowledge of Windows networking configurations, Device Encryption, working network level understanding, print queue understanding, AD intermediate understanding;
  • have good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation;
  • own good command of English;
  • own strong customer/people service skills.

Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility for exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Excellent opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
  • Company car
ID: 5810 / Date: 06 November 2019 IT Field Engineer - Istanbul Turkey / Istanbul
How did you become aware of us?
  • Website
  • Newsletter
  • Job Fair
  • Google
  • Facebook
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  • LinkedIn
  • Referral
  • Job portal
  • Other
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