Operations

Technical Engineer Onsite

Job-ID: 5655
  • Singapore - Singpaore
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects. With your work in Dispatching you will contribute extensively to the smooth flow of our business processes. You will take care of the creating and monitoring schedule of technicians and thus create a positive service experience for your internal and external customers alike.

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Work with team members in completing job assignments
  • Follow process to attend assigned jobs and escalate issues

Our Requirements

  • Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 
  • 2-5 years of experience with end user support.
  • Strong technical skills in Microsoft Windows operating systems, network and business productivity applications i.e. MS-Office 
  • Collaboration experience including knowledge of remote control of PCs and video conferencing 
  • Strong customer service skills and good communication skills
  • A team player
  • Fluency in both written and spoken English

Your Benefits

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care the orphans
ID: 5655 / Date: 10 October 2019 Technical Engineer Onsite Singapore / Singpaore
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