Operations

German speaking Service Desk Agent

Job-ID: 5513
  • Poland - Katowice
  • Young professionals
  • Full-time
Your contact Mariana Grushkovyk

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing remote L1 Global Support to end-users
  • Analysing problems and applying resolutions
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

Our Requirements

  • Excellent German (C1/C2)
  • Strong English skills
  • Strong organizational skills with ability to prioritize effectively
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Readiness to work 8 hour shifts (Monday-Friday, between 6am - 7pm)


Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment
  • Any other languages are considered highly valuable assets

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Initial Help: buddy programme to help you get started, welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care, life insurance for you, your partner and family members
  • Other conveniences like: free coffee and tea

 

Would you like to join our team? Please send your CV in English

ID: 5513 / Date: 04 September 2019 German speaking Service Desk Agent Poland / Katowice
How did you become aware of us?
  • Website
  • Newsletter
  • Job Fair
  • Google
  • Facebook
  • Instagram
  • LinkedIn
  • Referral
  • Job portal
  • Other
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