Operations

Service Delivery Manager - PMO

Job-ID: 5419
  • UK - Chineham - Basingstoke
  • Professionals
  • Full-time
Your contact Nigel Priestley

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Task

Location: Chineham HQ, Basingstoke, Hampshire.

Key to our successes is the role of the Service Delivery Manager. As the principal operational point of contact for our clients, the SDM is responsible for the overall delivery of IT support in line with our commitments and service level agreements (SLAs).

The role is both account and client-facing as well as team manager to a range of engineers, be that onsite or mobile/field. Taking full responsibility for one or more accounts, you will strive to not only deliver those services, but to excel and improve where you see benefits and to instil enthusiasm throughout the team and the account.

As an organisation recognised as a top-1000 company in growth, you will experience support projects at all stages in the lifecycle, from initial transition and instigation of services, to ongoing and long-standing agreements.

Our Requirements

  • Previous experience in the delivery of IT services to major clients – in particular technology rollouts
  • Strong account management skills.
  • A friendly, engaging and pragmatic approach to client relationships – able to quickly build trust with your customers and team
  • Comfortable in making the right decisions under your own autonomy.
  • Thrives in an agile and rapid-paced environment.
  • Committed to supportive team management, open, inclusive and enthusiastic in approach.
  • The role may be subject to enhanced references and vetting

Your Benefits

  • A driving force within an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with major global organisations and household “names”
  • A competitive car allowance, achievable bonus scheme paid monthly, pension, medical cash plan, as well as additional co-funded benefits

 

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

ID: 5419 / Date: 08 August 2019 Service Delivery Manager - PMO UK / Chineham - Basingstoke
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