Customer Care Specialist

Job-ID: 5408
  • UK - Basingstoke
  • Young professionals
  • Full-time
Your contact Simon Kent

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Task

Customer Care Specialist

Location: Chineham HQ, Basingstoke, Hampshire.

One of the principal accounts that we support, provides a UK-wide team of field engineers that ensure warranty repairs are made, be that printers or laptops. Part of the backoffice support team that keep everything working seamlessly, is the role of a Customer Care Specialist.

Your role is to liaise directly with the customers to ensure that they are kept informed of progress, that they are expecting the engineer and that, ultimately, the engineer completed the repairs to their full satisfaction. This is a key role in the whole account. You will utilise your planning skills, your outstanding customer service skills and a pragmatic outlook should changes or alternative situations arise.

At Hemmersbach, we look for aptitude, practicality and drive, coupled with an innate attention to detail and a willingness to support many things at a time. We are a fast-paced and constantly growing organisation that needs your support.

At present, we are looking to appoint a number of additional Customer Care Specialists.

Our Requirements

What we look for:

  • Previous experience in an office administrative position.
  • Strong attention to detail.
  • A friendly, engaging and pragmatic approach to your work.
  • Comfortable in using Microsoft Office.
  • Thrives in an agile and rapid-paced environment.
  • Strong customer care skills and a drive to exceed expectations and quality of service.
  • The role may be subject to enhanced references and vetting.

Your Benefits

Your benefits:

  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with key decision makers in the company as well as our engineering team and end-users.
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.


Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

ID: 5408 / Date: 05 August 2019 Customer Care Specialist UK / Basingstoke
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