IT Onsite Support Specialist

Job-ID: 5324
  • UK - Basingstoke
  • Professionals
  • Full-time
Your contact Simon Kent

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Task

Onsite Support Specialist

Location: Basingstoke

Hemmersbach provide the support services needed by many of the world’s largest organisations. Just like any organisation, we too, need support from time to time – This could be planned IT needs, such as office moves, or the commissioning/decommissioning equipment with our customers or our own new employees.

This internal support team is worldwide, throughout the Hemmersbach offices, with a centralised hub, based in a major site for us in Poland. You will work in tandem with your internal support colleagues as you provide localised support within the UK Headquarters.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Our Requirements

What we look for:

  • Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
  • A friendly, engaging and professional demeanor – a willingness to learn and to investigate newer technologies.
  • Comfortable in a number of deskside technologies, ranging from Windows 10 and Network troubleshooting, to software and peripherals.
  • Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a “safe-pair-of-hands”, keeping our technology needs running smoothly.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Your Benefits

Your benefits:

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that includes, pension, health cover, as well as additional co-funded benefits.


Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.



ID: 5324 / Date: 10 July 2019 IT Onsite Support Specialist UK / Basingstoke
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