Operations

Junior Service Desk Agent – chat support

Job-ID: 5234
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Patrycja Szczecina

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Task

  • Cooperating with users (communication with users by chat and opening tickets based on problem descriptions)
  • Basic troubleshooting - resolving problems related to IT
  • Basic administrative user tasks – installations, configurations
  • Queue management (assigning tickets to the correct team for resolution)

Our Requirements

  • Excellent English Skills (speaking & writing)
  • Knowledge about Windows 7, Microsoft Office suite and popular web browsers (Internet Explorer, Firefox, Chrome)
  • Ability to work under time pressure
  • Good communication skills and strong organisational skills
  • Ability to work multi-shifts on a weekly schedule (Monday – Friday, 7 am – 7 pm)

An asset:

  • Experience in the field or in a related area

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at the management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, access to the parking area and a company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

 

Please add a statement:

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

ID: 5234 / Date: 18 June 2019 Junior Service Desk Agent – chat support Poland / Wroclaw
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