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Technical Consultant

Job-ID: 5230
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Anna Slawuta

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

You will be a senior member of the team responsible for infrastructure, applications, software and hardware. Among your responsibilities will be configuring server applications, patching and upgrades, testing new devices, firmware releases and software.  You will also be expected to problem manage issues to resolution, escalating as required. 

 

Your Task

  • Resolving technical issues (hardware and software)
  • Responding to service, product, technical, and customer- questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Troubleshooting and liaison with customer’s staff, technical teams & management and proactively assist to avoid or reduce problem occurrence
  • Supporting of applications on Windows servers (Print, SafeCom, HP WebJet Admin, HP DSS, HP Capture & Route) and customer’s Windows workstation printing tools and applications
  • Configuration and support of HP’s MFPs and Printers running embedded applications – SafeCom, HPCR

Our Requirements

  • Excellent verbal and written communication skills in English
  • Software and hardware knowledge of computing, storage and peripheral devices, advanced knowledge about servers & networking and Microsoft Products
  • Hhigh technical knowledge and experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Customer service skills
  • Ability to take full ownership for resolution with escalated customers and lead technical action plans
  • Good analytical skills
  • Ability to work in a team

Would be an asset:

  • Basic SQL knowledge
  • HP printers build-in technology (LaserJet, Ink, UPD, PCL, PS etc
  • MS Solutions (WJA, SafeCom, Equitrac, HPAC, JAMSM, C&R, ePrint, FDT etc)
  • IT managing suite (Packaging, Client deployment tools, supervision tools, ticketing tools)
  • Linux/Citrix printing

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

 

Please add a statement:

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

 

ID: 5230 / Date: 17 June 2019 Technical Consultant Poland / Wroclaw
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